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Almost everybody these days seems to have had a 360°
experience of some sort.
Frustrated multi-raters everywhere are being asked
to answer "semi-pertinent but not quite right"
questions about their coworkers, staff and bosses. And
good grief - you wouldn't exactly feel comfortable saying
a lot of this stuff to their faces so doing it "behind
their backs" makes you feel, well... a bit less
than nice. Maybe better to play it safe and just say
all good things? You never know - when it comes to your
turn, your colleagues might be good enough to return
the favour?
Then there are the hoards of innocent "victims"
who have been on the receiving end of their "feedback"
- a series of "scientifically derived" and
convincingly "objective" ratings and comments.
But, they don't quite seem to make sense do they? Leave
a bit of an unpleasant taste? A curiosity (or for some
poor souls - a desperate witch hunt), wondering who
said what and why, exactly? Either that or your head
is in the clouds because of the wonderfully (not to
mention indiscriminately) glowing report that's come
through. Gee, makes you wonder how everybody else got
on doesn't it?
Well, those are probably the worst case scenarios -
and they almost always come about because the 360°
tool isn't up to much or because the process for gathering
and communicating the results has had a few (important)
flaws.
But the thing with 360° feedback that we want to
stress is that despite all the horror stories that you
hear about, when a 360° process is done properly
for the right reasons using great questions and a well
thought through design and roll-out process, the outcomes
can be nothing short of miraculous and will quite possibly
be the most cost-effective and impactful development
that any employee will ever experience.
360° is not a fad, it deserves your attention.
At EEK, we help to get your 360° process working
like a dream. Most probably we'll help get the tool
sorted first, making sure it's really gathering information
about the stuff that matters most to you, using questions
and a data collection process that will leave people
wanting more. We can turn the seemingly endless trail
of logistical and communication potholes into a super
smooth process. And of course, then there are the finishing
touches to attend to - making the feedback exchange
a powerful and rewarding experience, not just as an
"event" in its own right but as part of something bigger,
as part of a strategy for personal and business satisfaction.
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